DBX Casino Privacy Policy — How We Handle Your Personal Data
At DBX Casino, we take the privacy of our Filipino players seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is stored and protected, and what rights you have over your own data. Please read this page carefully before registering or using any part of the platform.
Your Privacy Matters
We are committed to protecting every Filipino player's personal information with the highest security standards.
1. What Information Do We Collect?
Account and Identity Information
When you register an account on DBX Casino, we collect personal details that are necessary to create and verify your profile. This includes your full legal name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine anti-money-laundering and know-your-customer regulations. We may also ask for a proof of address, particularly when processing larger withdrawal requests or when our compliance team flags a verification requirement. All identity documents are handled with strict confidentiality and used only for the purposes described in this Privacy Policy. Providing accurate information at registration is a requirement under our Terms and Conditions, and inaccurate data may result in account suspension pending re-verification.
Device, Browser, and Usage Data
When you access the DBX Casino platform through a browser or mobile app, we automatically collect certain technical data about your device and session. This includes your IP address, browser type and version, operating system, screen resolution, referring URL, pages visited, time spent on each page, and the features you interact with. This data helps us understand how players navigate the platform so we can improve the user experience, detect unusual access patterns, and investigate potential security incidents. Device data is never used to build advertising profiles or sold to third-party marketers. On mobile, we may also record general location data at the city or region level to comply with geographic access restrictions applicable under Philippine law.
Payment and Transaction Information
All financial transactions on DBX Casino are conducted in Philippine Peso (PHP). When you make a deposit or request a withdrawal, we collect the necessary payment details such as your GCash number, bank account name and number, or other supported local payment method credentials. We do not store full card numbers or complete banking passwords on our servers. Transaction records — including deposit amounts, withdrawal requests, wager history, and bonus activity — are retained as part of your account history for compliance, dispute resolution, and audit purposes, as required by applicable Philippine financial regulations. Sharing your payment credentials with any third party outside of our verified payment gateway integrations is not permitted.
Communications and Support Data
If you contact the DBX Casino support team through any available channel, we retain a record of that communication, including the content of your messages, your account details at the time of contact, and the outcome of the interaction. This information is used to resolve your query, improve our support processes, and maintain a history of assistance provided. We may also send you transactional emails or platform notifications related to your account activity, such as deposit confirmations, withdrawal status updates, and security alerts. Marketing communications are only sent where you have opted in, and you may withdraw your consent at any time by updating your account notification preferences.
2. Why Do We Process Your Personal Data?
DBX Casino collects and processes personal data only for clearly defined, legitimate purposes. We do not process data in a manner that is incompatible with those purposes, and we do not retain data longer than is necessary for the purpose it was collected. The primary reasons we process your personal information are as follows:
- Account creation and management: To register your account, verify your identity, and maintain your profile, balance, and transaction history on the platform.
- Service delivery: To provide access to sportsbook, live casino, slot online games, and all other platform features that constitute the DBX Casino gaming experience.
- Payments and withdrawals: To process your PHP deposits and withdrawal requests through local Philippine payment channels in a secure and timely manner.
- Legal and regulatory compliance: To meet our obligations under Philippine anti-money-laundering laws, know-your-customer requirements, and any applicable gaming regulatory mandates.
- Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, fraudulent activity, collusion, and other prohibited conduct on the platform.
- Platform improvement: To analyse usage patterns and player feedback so we can enhance features, fix issues, and deliver a better experience across all devices.
- Communication: To send you important account notifications and, where you have consented, relevant promotional information about DBX Casino offerings.
We process your personal data on the legal bases of contractual necessity, legal obligation, and — where applicable — your explicit consent. You may withdraw consent for optional data processing activities at any time without affecting the lawfulness of prior processing.
3. Cookies and Tracking Technologies — What Are We Using?
DBX Casino uses cookies and similar tracking technologies to make the platform function correctly and to understand how players interact with our pages. A cookie is a small text file placed on your device when you visit a website; it allows the site to remember your session, preferences, and certain actions you have taken during your visit. We use the following categories of cookies:
- Strictly necessary cookies: These are essential for the platform to operate. They maintain your login session, remember your language preference, and keep your game session active while you are playing. These cookies cannot be disabled without affecting the core functionality of the platform.
- Functional cookies: These remember your display settings, chosen payment method, and other preferences to give you a more personalised experience the next time you visit. They do not track any personally identifiable information for advertising purposes.
- Analytics cookies: We use first-party analytics tools to understand aggregate player behaviour, such as which game categories are most popular and which pages have the highest exit rate. This data is used exclusively for internal platform improvement and is not shared with advertising networks.
- Security cookies: These help us detect suspicious login attempts, CSRF attacks, and other security threats by validating that requests come from authenticated sessions.
You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent you from logging in or using key features of DBX Casino. We do not use third-party advertising cookies or cross-site behavioural tracking technologies on this platform.
4. How Is Your Data Stored and Kept Secure?
Storage Infrastructure
All personal data collected by DBX Casino is stored on secured servers with access restricted to authorised personnel only. We use industry-standard encryption protocols to protect data both in transit (via TLS/SSL) and at rest, ensuring that your personal information remains protected against interception or unauthorised access. Data related to Philippine player accounts is handled in a manner consistent with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We conduct regular security reviews and apply patches promptly to address any emerging vulnerabilities in our infrastructure. Backup systems are maintained to prevent data loss in the event of a system failure, and backup data is subject to the same security controls as primary data.
Data Retention
We retain your personal data for as long as your account is active and for the period required to fulfil the purposes described in this Privacy Policy, including any legal or regulatory retention requirements applicable in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five (5) years following account closure, as required under Philippine anti-money-laundering regulations. When the retention period expires, data is securely deleted or anonymised. If you request deletion of your account and personal data, we will action that request within the timeframes permitted by law, noting that some data may be retained for legal compliance purposes even after your account is closed.
5. Do We Share Your Data With Anyone Else?
DBX Casino does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or any commercial entity for their own marketing purposes. We only share your data in the following limited and controlled circumstances:
- Payment processors: When you make a deposit or withdrawal, we share the minimum necessary information with our verified Philippine payment gateway partners — such as your registered account name and transaction reference — so they can complete the transaction on your behalf.
- Identity verification providers: We work with licensed know-your-customer and identity verification service providers who process your identification documents solely to verify your eligibility to use the platform. These providers are contractually bound to use your data only for this purpose.
- Game content providers: Certain live casino and slot online games are powered by licensed third-party game studios. These providers may receive session-level data (such as a pseudonymised player ID and wager information) to deliver the game and process outcomes. They do not receive your full personal profile.
- Legal and regulatory authorities: We are required by Philippine law to disclose relevant transaction records or account information to the Anti-Money Laundering Council (AMLC), the applicable gaming regulatory body, or law enforcement agencies when legally compelled to do so.
- Professional advisers: We may share data with our legal, audit, or compliance advisers on a strictly confidential and need-to-know basis where required for the operation of the business.
All third parties with whom we share personal data are required to handle it in accordance with applicable privacy laws and are not permitted to use it for any purpose beyond the specific service they are providing to DBX Casino.
6. What Are Your Rights Over Your Personal Data?
As a data subject under the Philippine Data Privacy Act of 2012, you have specific rights regarding how your personal information is handled by DBX Casino. We are committed to facilitating the exercise of these rights in a timely and transparent manner.
- Right to be informed: You have the right to know what personal data we hold about you, why we hold it, and how it is being used — which is the purpose of this Privacy Policy.
- Right of access: You may request a copy of the personal data we hold about your account at any time. We will provide this information within thirty (30) days of receiving a valid request, subject to identity verification.
- Right to correction: If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You can update basic profile details directly through your account settings; for identity document corrections, please contact support.
- Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations that apply under Philippine law.
- Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to us, to the extent technically feasible and required by applicable law.
- Right to object: You may object to the processing of your personal data for any optional purpose, including marketing communications, at any time.
To exercise any of the above rights, please contact the DBX Casino support team through the in-platform support channel available after logging in to your registered account. We may need to verify your identity before actioning certain requests to protect the security of your account.
7. Minor Protection, Policy Updates, and How to Reach Us
Protection of Minors
DBX Casino strictly prohibits the registration or use of the platform by anyone under twenty-one (21) years of age, in line with Philippine gaming regulations. We do not knowingly collect any personal data from minors. If we discover that a user is under the minimum required age, or that personal data belonging to a minor has been submitted without parental or guardian authorisation, we will immediately close the associated account, void any transactions, and securely delete the data in question. If you are a parent or guardian and believe your child's personal information has been provided to us without your consent, please contact our support team immediately so we can investigate and take corrective action. We take age verification seriously as part of our broader responsible gaming commitments — more details are available on the Responsible Gaming page.
Updates to This Privacy Policy
DBX Casino reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine laws, or regulatory requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage all players to review this page periodically so that they remain informed about how their data is being handled. Your continued use of the platform after any changes are published constitutes your acknowledgment of the updated Privacy Policy. If you disagree with the revised policy, your recourse is to stop using the platform and request account closure as described in our Terms and Conditions.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by DBX Casino, you can reach our support team through the in-platform support channel after logging in to your registered account. You may also find answers to common privacy-related questions on our FAQ page. Our support team is available to assist Filipino players with data access requests, correction requests, deletion requests, and any other privacy-related matters. We are committed to responding to all legitimate privacy inquiries promptly and in accordance with the timelines prescribed under the Philippine Data Privacy Act. Our contact email for written privacy correspondence is: [email protected] (plain text, not a link).
Ready to Play With Confidence?
Your data is protected, your identity is safe, and your Philippine Peso transactions are secure. Join DBX Casino today and enjoy live casino, slots, and sportsbook — all on a platform you can trust.